FAQ

Questions & Answers

  • What can you do for me that a regular store doesn't offer?
    Retail stores have a standard inventory- but if you want something beyond standard, you’d have to come to us. With Suit Master, you don’t have to buy anything “off the rack”, something that is not entirely unique. Here at Suit Master, you can find custom made shirts that fit you just perfectly. You can also get 100% custom made suits and slacks stitched in the style and fabric you choose. When you order a custom suit at Suit Master, you will get an exclusive access to a number of premium services. A retail store might not be interested in embroidering your initials within your jacket. We are professionals that rely on handpicking every single aspect of your suit, so that everything matches your personal style and statement.
  • Where will my clothes be made?
    All the custom suits, shirts, jackets and slacks you buy from us are cut, sewn and prepared in our factory in Phuket, Thailand. We relay our orders to the factory, which sends it to us, once the order has been fulfilled. We, then, ship it right to you.

Questions & Answers

  • How my online submitted measurements will be used to create my Suit Master custom suit?
    We use your submitted measurements as just the base to create a perfectly fitted suit, and in no way these are considered as the final garment measurements. At Suit Master, we make sure that your custom suit must satisfy our 3 step measurement evaluation process to guarantee a perfect fit. Suit Master’s team may make certain adjustments to the submitted measurements by using model cut standards of your weight, body type and height. All our tailors have years of experience in hand cutting suits, so they have the capability to further refine your measurement to ensure an ideal fit.
  • Do I need the services of a local tailor to take my Measurements?
    No, Suit Master’s measuring process is exceptionally easy to use and absolutely accurate. In fact, you can take accurate measurements within just 10 minutes with the help of a friend. Experience has shown us that we have succeeded in delivering the best results to our customers who have not used the services of tailors to take their measurements. Our measurement system is completely unique and designed to take quick measurements right at your home.
  • Is it possible to be measured by a tailor?
    Though local alteration tailors are prepared to provide you measurement services for a small service charge, it is not always necessary for you to make use of this service. However, if you find this a better option, make sure to show your tailor Suit Master’s online measuring tutorial and a sizing chart. There might be a slight difference between the measurements you, or your measuring tailor make, and our sizing. No doubt, these differences are rather small, but it’s highly recommended to download our Tailor’s form and take it to your local tailor to get through the measurement process.
  • I want to change measurements on my current order, is this possible?
    This depends on the stage of the order. Once you have placed the order, the order will stay in your cart for about 24 hours. If the order status in your accounts is showing “Pending”, you will be able to change the measurements and the customizations easily. This is done so you can take about a day to get all the measurements right. Alternatively, if your order status is showing 'In Process' or another option, this means that your measurement profile cannot be adjusted as it is already locked. We have put in place this process so that our tailors can produce and deliver your suit in a timely fashion. If the suit has not been stitched, we can try making changes to the measurements you have provided us with. You can also take advantage of Suit Master's guaranteed fit policy once you get receipt of your order.
  • Will your suits and other apparel fit me as well as it fits the lean and skinny models on your website, even though I’m not skinny?
    All our suits and apparel are fully custom made as per your measurement profile. Our suits are made to fit your size, body type and every measurement just perfectly regardless of your physical attributes. We guarantee a perfect fit- no matter what body type you have.
  • Can you make custom suits for big guys or children?
    We believe that fully custom made suits should fit people of all sizes and ages. Our products are hand-tailored and custom made to fit everybody. There are no size limitations- you just have to specify when you are ordering for a child. You can email us about your order, with the order number. Once you let us know it is for a child, we can pass the information along to the tailor, who will then be able to do the necessary changes in the tailoring process.
  • Can I use just one account to manage multiple profile measurement?
    Yes, you can easily manage as many measurement profiles as you would like with a single account. However, make sure that you use the right profile name while placing your order. You have to enter the profile name that is already in our database. In case, you submit an incorrect profile name, it can either result in a delayed order or finished product with incorrect measurements.
  • Can I order OFF-THE-RACK size clothes or standard sizes?
    Yes, it’s absolutely easy to order ‘off the rack’ clothes sizes or standard sizes. All you need to do is just visit our customization page and select the standard size of the products you want to order. Simply choose the standard size, for instance European size 50, and don’t use the measurements form.

Questions & Answers

  • What is the best way to contact Suit Master?
    Please contact us anytime via our online contact form or directly via email at sales@suit-master.com
  • What is Suit Master's phone number?
    We prefer to keep all contacts via email as we are constantly traveling to visit clients. Our emails will be responded within 24hrs on weekdays and 48hrs on weekends. However, if you need to contact us at our office – contact us at +6676-349872
  • How can I make the payment for my order?
    Suit Master offers only PayPal payment options, primarily because of the security issues with other payment gateways. PayPal is a highly secure payment gateway as it is one of the heaviest encrypted ones. So you can rest assured that your credit card information or any other confidential information will remain absolutely safe and secure while you make transactions. We offer this option in addition to the Suit Master credit card processor. PayPal is probably the most secure way to pay and it accepts all major cards (MasterCard, Visa, American Express, and Diners cards). Additionally, it also allows for debit card and e-Cheque purchases. You can use PayPal to make payments even without having a PayPal account of your own.
  • How can I trust that my credit card transaction is safe?
    For safety reasons we do not accept credit cards. All the payments will be done by PayPal
  • I need help with my suit style, what kind of suit do you recommend?
    Please feel free to contact us with any queries regarding style you may have. Let us know some important factors, such as the type of occasion you want this suit for, or if you need it for office wear or just for general wear. Once we know your requirements, we will able to provide you with practical style recommendations.
  • How do I redeem my gift certificate?
    If you wish to use a gift coupon, you can visit the gift certificate section of our store. The gift certificate will then be sent to your email ID. Our gift certificates cannot be exchanged for cash, and they are not refundable. They are not transferable either. If you have used only a portion of your gift certificate, you will be able to save the rest of the gift coupon cost and spend it on any future purchases from the store.

Questions & Answers

  • How much time will it take my order to be completed?
    All our orders for custom made suits, shirts and trousers will be shipped and delivered within 6-8weeks. However, in case cloth or fabric is out of stock, or you want to make some alterations to the finished products or you want us to make your custom garments entirely again from scratch, it may take longer than the usual timelines. We always strive to deliver your order in a timely fashion.
  • What locations or countries does Suit Master ship to?
    At Suit Master, we ship worldwide to a number of locations. Please review the list of accessible countries during your checkout process and contact us if your country or location is not in the list. There are no shipping charges for orders above 100$ U.S. Click here to see the complete details.
  • What options do you offer for shipping?
    We give our clients complete control over the shipping process and every Suit Master order that exceed 100$ comes with FREE shipping. The order will arrive at your location within 4-5 weeks of placing the order. At this point of time, we are unable to ship to A.P.O addresses and P.O. Boxes. You may refer to our shipping policies page to see complete details regarding shipping.
  • Will I have to pay additional taxes or tariffs on my Suit Master order?
    The fact is that the shipping rules and regulations in every country are not same. So we are not in a position to estimate exact taxes or tariffs in every country. You may have to pay additional taxes depending upon the custom regulations of your country. However, we do provide custom free shipping option at small additional charges, but at this point of time, this option is available for just a few countries in Europe. You can see the accessible countries during your checkout process.
  • Can I have my order shipped to a location different than my billing address?
    Yes, we can send your order to any address you want even if it is different than your billing address. You can choose the shipping location while finalizing your order. The chosen option will automatically get saved onto the system.
  • How can i check the status of my order?
    You can easily check the shipping status of your current order by logging onto your account and visiting order history page.

Questions & Answers

  • Does Suit Master offer customization options on their products? What are the charges?
    At Suit Master, we offer comprehensive customization options to our clients for shirts, suits and outerwear. All you need to do is choose an option to customize any of your individual product during ordering process, and we will provide you customization services at absolutely FREE of cost. Get set to start shopping at Suit master to find a perfect product, measure up, and personalize it by using our free customization services.
  • I have a specific design in mind; can you create a product with this special design for me?
    To help our customers get unique personalized products, Suit Master offers comprehensive customization options at the time of ordering and measuring process. In the event that you need more customization, you can contact us after making the purchase. Make sure to mention your order invoice number along with your customization request. We can do it if we are in a position to do this non-standard customization for your product.
  • Can I request my suit to have a different lining color?
    Yes, we provide a number of lining options for your suits, and you can select any one of them during the customization step of your ordering process. Choose from Dark Purple, Burgundy, red, Navy Blue, Pink, Medium brown, brown, Gray, Dark Gray, Silver, Sapphire, black, Olive Green and white, along with our exclusive limited edition linings.
  • Is it possible to have functional sleeve buttons on my first order for custom suit?
    We provide functional sleeve buttons to only our repeat customer. The reason is that the local tailors find it extremely hard to alter the sleeve length in case the buttons are already there. However, if you have standard measurement profile, we can provide you this feature even if you are a first time buyer. In any case, you can easily submit your request for functional sleeve buttons via email so that we can review your measurements. You can still access our all other customization features.
  • What I have to do if I prefer pleated pants?
    Our ordering process is really intuitive and provides almost all options to our customers that they desire. You need to simply choose the pleated pants option at the customization step of the ordering process. By default, all our suits have pants with flat-fronts, but you can change this feature by going to Advanced Customization options for your pants. All our Customization services are offered at free of cost.

Questions & Answers

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Address 241/1 RAT-U-THIT 200 PEE ROAD, PATONG BEACH, PHUKET 83150

Hotline + 66832797999 , Store + 6676-349872

Email sales@suit-master.com